Hotel Policies & FAQ

HOTEL POLICIES

Pet Policy
Pets are permitted in select room types at the Lockwood Hotel. Please note, our pet fee is $75 per stay (two pets maximum).

Smoking Policy
Lockwood Hotel is a non-smoking property. Guests who don't comply with our smoke-free policy may be charged a $300 fee.

Cancellation Policy
Cancellations are accepted without penalty up to 24 hours before 3pm of your check-in date. Cancellations within the 24-hour day cancellation policy are subject to the first night’s room and tax. No refunds. Please be aware that attempting to modify a reservation within the 24-hour cancellation period will be considered a cancellation.
Please note, however, that there may be stricter cancellation rules for special events and promotions.

Deposit Policy
A valid credit card is required at the time of booking to hold the reservation. The credit card will be authorized pre-arrival to ensure validity, however, no deposit will be taken. Special Events and Promotions may have a different deposit policy.

Package & Storage Policy
You may opt to have your package mailed and stored at the hotel for a fee.  We can not hold packages for longer than 20 days. 

Package Delivery - Price per receiving package to property & porterage fee:

  • Under 3lbs - free
  • 5-10 lbs - $5
  • 11-20 lbs - $10
  • 21-30 lbs - $15
  • 31-50 lbs - $20
  • 50+ lbs - $25

Package Storage - Price per package:

Package weight

Under 3 lbs

5-10 lbs

11-20 lbs

21-30 lbs

31-50 lbs

50+ lbs

24-72 hrs

free

$5

$10

$15

$20

$25

4-5 days

$5

$10

$15

$20

$25

$30

6-7 days

$7

$12

$17

$22

$27

$32

8-10 days

$10

$15

$20

$25

$30

$35

10-13 days

$12

$17

$22

$27

$32

$37

14+ days

$15

$20

$25

$30

$40

$50

FREQUENTLY ASKED QUESTIONS

What time is check-in and check-out?
Check-in is at 4 PM and check-out is at 11 AM.

Do you offer parking?
Yes, complimentary valet parking is available for all Lockwood Hotel guests.

Do you have a fitness center on site?
Yes, the Lockwood Hotel has a fitness room available for hotel guests only.

Do you have car chargers?
Yes, the Lockwood Hotel has car charging options available for Tesla and universal car chargers.

Is there a bar or restaurant on your property?
Yes, There is an onsite restaurant and bar. Please visit the dining page for hours and offerings.