FAQ
Browse our frequently asked questions below to learn more about your upcoming stay at Lockwood Hotel. If you can’t find the information you’re looking for, please contact our team directly—we’ll be happy to assist you and ensure a seamless, memorable stay in downtown Waterville.
Our check-in time is at 4:00 PM and our check-out time is at 11:00 AM.
Yes, we offer early check-in at no extra fee based on room availability, and late check-out can be arranged for a $50 fee upon request.
Standard reservations permit cancellations without penalty up to 24 hours before 3:00 PM on your check-in date. Cancellations or modifications made within this 24-hour window will be charged the first night's room rate plus tax (no refunds), and stricter rules may apply to special events and promotions.
Yes, our front desk is staffed 24 hours a day, 7 days a week to assist you.
You must be at least 21 years old with a valid ID to check in and reserve a room at The Lockwood Hotel.
We require a valid credit card at the time of booking to hold your reservation, which will be authorized pre-arrival without taking an initial deposit (special events and promotions may feature specific deposit terms).
Yes, complimentary valet parking is available on-site for all registered hotel guests.
Parking is completely free for all of our hotel guests.
Yes, we offer complimentary valet parking for all registered guests.
Yes, we feature electric vehicle charging options available for Tesla vehicles as well as universal EV chargers on-site.
Yes, local taxi services and app-based rideshares (like Uber) operate regularly throughout our area.
No, we do not operate an airport shuttle service, but local taxis and rideshares are available.
Yes, we feature a private on-site fitness room available exclusively for our hotel guests.
No, we do not have a swimming pool.
Yes, we welcome up to two canine companions per room in select pet-friendly room categories for a non-refundable pet fee of $100 per stay.
We provide welcome dog treats, waste bags, a plush toy, a frisbee or bandana, and exclusive discounts at Loyal Biscuit Co. on Main Street.
Dogs are permitted in designated guest rooms, interior common spaces, and outdoor property areas; dogs must remain leashed or crated in public areas and cannot be left unattended in guest rooms.
No, we do not enforce size or breed restrictions for dogs staying at our hotel.
Our safety features include 24/7 front desk staffing, security camera monitoring, and keycard-only access to exterior doors after 11:00 PM.
Yes, a designated pet waste station is conveniently located across Front Street between our two guest parking lots.
No, we do not charge mandatory resort fees or hidden facility charges.
Yes, The Lockwood Hotel is a 100% non-smoking property, and violating our policy incurs a $300 cleaning fee.
Our 24-hour front desk team provides full concierge assistance, local recommendations, and guest services throughout your stay.
Yes, we offer complimentary luggage storage for arriving and departing guests.
No, we do not offer laundry or dry cleaning services on property.
Yes, you may ship packages to the hotel prior to or during your stay (we can hold packages for up to 20 days). Receiving and storage fees apply based on package weight and holding duration, please contact us for more information.
